FAQ & Shipping
Orders and Payment
What payment methods do you accept? — We accept all major credit/debit cards, as well as Google Pay / Apple Pay / Link Stripe. BNPL Payment Klarna is also available. All prices are listed in AUD.
Can I change or cancel my order after placing it? — If you need to change sizing, a design, or your shipping address, email us at support@feedbackmusogear.com.au as soon as possible. We start processing orders quickly, so we can't guarantee changes once an order is packed.
Sizing & Fit
How do your hoodies and jumpers fit? — Our hoodies and jumpers are made from 360 GSM anti-pilling fabric with a polar fleece lining — designed for a comfortable, relaxed fit built for the stage, studio, and everyday wear.
How do the tees fit? —Our tees are 180 GSM lightweight, 100% cotton with slightly wide-neck opening for comfort and curved hem for style— built for movement on stage or off. Straight regular fit.
Do you have a size chart? — Yes , check the size guide on each product page before ordering, as our pieces are made to last and we want you to get the right fit first time.
Returns & Exchanges
What's your return policy? — We accept returns on unworn, unwashed items with tags attached within 10 days of delivery. Email support@feedbackmusogear.com.au to start a return.
Who pays for return shipping? — Customer pays return postage / free returns for faulty items only.
How long do refunds take? — Once we receive your return, please allow 5-10 business days for your refund to be processed back to your original payment method.
Product
What are your hoodies and jumpers made from? — 360 GSM poly cotton anti-pilling fabric with a polar fleece lining, no-string hood design, and zipped side pockets — built for warmth and comfort, whether you're on stage or in the crowd.
What are your tees made from? — 180 GSM lightweight, 100% cotton, curved hem featuring original Feedback and FeedArt designs.
Will sold-out items restock? — Some pieces are limited runs. Follow us onInstagram or sign up to our mailing list for restock and new drop announcements.
How do I care for my Feedback Musogear piece? — Machine wash cold, inside out, to protect the print/artwork. Avoid tumble drying prints where possible. Prints can be ironed at low setting, inside out or with a teflon paper on top to preserve print quality.
Shipping
Where do you ship from? — All orders ship from Australia.
How long does shipping take? Orders are processed within 2-3 business days, then shipped via Australia Post (Domestic orders). Estimated delivery:
Australia (domestic): 2–5 days VIC ; 3-6 days Interstate
New Zealand: [5–10] business days
Rest of world: [5–10] business days
How much does shipping cost?
Flat rate within Australia: $AUD 12.50
International rates calculated at checkout based on destination and weight
Do you ship internationally? — Yes, Feedback Musogear ships worldwide. International customers are responsible for any customs duties or import taxes charged by their country. International rates calculated at checkout based on destination and weight.
How do I track my order? — You'll receive a shipping confirmation email with a tracking link once your order leaves our hands.
What if my order arrives damaged, or never arrives? Email us at support@feedbackmusogear.com.au with your order number and we'll sort out a replacement or refund. Please get in touch within 7 days of the expected delivery date.